Challenge
Arctic Glacier manufactures and delivers billions of pounds of premium ice to supermarkets, mass merchants, and grocery stores across North America. With demand surging during the summer months, the company relied on a seasonal influx of customer service staff to manually process thousands of phone and email orders. The process was labor-intensive, time-consuming, and difficult to scale effectively. They needed a smarter way to handle unstructured inbound requests, and fast.
Solution
Nimble Gravity delivered an end-to-end automated ordering system powered by generative AI. By transforming unstructured communications into structured data, we enabled a digital self-service experience that drastically reduced manual workload.
The solution included the creation of AI-powered order parsing and entry as well as integrated web and mobile apps for customer self-service. We also implemented seamless API integrations across Arctic Glacier’s systems, creating a user-friendly experience designed to scale with seasonal demand.
Results
$1M+ in value
Delivered within 10 weeks
30 fewer seasonal hires
Required to meet summer demand.
GenAI-powered order experience
Seamless, scalable, and consistent across mobile, web, and customer support channels.
